Payment Policy
Last updated: November 18, 2025
At LumeHaus, we want every checkout experience to be fast, secure, and convenient. We offer multiple payment methods that meet UK regulatory standards and ensure your protection at every step.
Credit/Debit Card Payments
We accept all major UK cards, including Visa, MasterCard, and American Express.
How to pay by card:
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Select Credit/Debit Card at checkout
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Enter your card number, expiry date, and CVV
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Complete your billing information
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Confirm your payment
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You will receive an order confirmation email immediately after successful payment
Security Notice
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All card payments are securely processed by Shopify Payments (Stripe)
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LumeHaus never stores your full card details
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All transactions are encrypted using SSL technology
Apple Pay & Google Pay
We support fast, contactless payments through Apple Pay and Google Pay.
How it works:
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Select Apple Pay or Google Pay at checkout
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Authenticate with Face ID, Touch ID, or passcode
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Confirm your billing/shipping information
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You’ll be redirected back to LumeHaus with a confirmation message
These methods offer a seamless one-tap checkout experience.
Accepted Currencies
All payments on LumeHaus are processed in GBP (£).
Fraud Prevention & Verification
For security reasons, some orders may require additional verification.
This helps protect customers from fraudulent activity.
Declined Payments
If a payment fails or is declined:
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Check with your bank or card issuer
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The order cannot be processed until payment is completed
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LumeHaus cannot reserve items for unpaid orders
Customer Support
If you experience payment issues or need assistance, contact us:
📩 info@lumehaus.co.uk
📞 +44 7520 636320
📍 128 City Road, London, EC1V 2NX, United Kingdom
🕘 Mon–Fri, 8 AM – 6 PM GMT
⏱ We reply within 48 hours